You will have finished reading with your closest question settled and no call needed.
trustWhat happens when my account is verified?+
Checks usually finish inside thirty-nine hours once all three papers are in. Expect a reply sooner if your documents are crisp and match your name exactly. Nothing is held back until that review is closed, so send them the day you register.
trustDo I need my password to talk to support?+
You never need a password. Give the adviser the email address you registered with and the last four digits of a payment card on file, and that is enough for us to find you. Anyone asking for your password is not us.
trustWhat if I want my personal data deleted?+
Write to
[email protected] and say whether you want a copy or deletion. A copy reaches you within a month of the request reaching us. Deletion follows the same route, except records we must keep under licence rules.
trustWhy should I close my account instead of leaving it idle?+
Ask us to shut it and we will, on the spot, by chat or email. Debts and pending withdrawals still settle, and any bonus left over falls away. Reopening later is not automatic, so say what you want in the same message.
trustWhat if the chat answer does not help me?+
Reply to the same thread and ask for the case to be escalated to a supervisor. Most disagreements end there. If yours does not,
[email protected] takes it further, and the UK Gambling Commission is the next step after our final reply.
trustWhy do you answer in more than one language?+
Our team answers in English, German, French and Spanish, whenever you write, day or night. Say which language you prefer in your first message and the right colleague picks it up. Waiting time stays the same in any of the four.